Client Services & Pet Care Coordinator

Banfield Pet Hospital; Vernon Hills (IL); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) Retirement Plan with Match

Paid Time Off and Holidays

Life Insurance (company-paid)

Disability Insurance

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow through the hospital, maximizing veterinary team productivity while delivering friendly, efficient service. You will educate clients about wellness plans, assist with appointments, prescriptions, and retail products, and support accurate front-desk administration in a busy hospital environment.

The role emphasizes English communication, multi-tasking, and a focus on exceptional client care, with

Qualifications

• Leadership and teamwork to drive patient flow and client service.
• Strong communication with clients and associates.
• Excellent organizational and time-management skills.
• Integrity and trust in handling sensitive information and finances.
• Clear, accurate verbal and written communication.

Responsibilities

• Drive hospital flow and optimize productivity of veterinary team.
• Promote services and welcome clients and pets to ensure comfort.
• Record patient history and invoices, educate clients on wellness plans.
• Schedule appointments and assist with prescriptions and retail items.
• Manage finances with accurate balances and proper opening/closing procedures.
• Perform administrative tasks as needed.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Communication Skills

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow through the hospital, maximizing veterinary team productivity while delivering friendly, efficient service. You will educate clients about wellness plans, assist with appointments, prescriptions, and retail products, and support accurate front-desk administration in a busy hospital environment.

The role emphasizes English communication, multi-tasking, and a focus on exceptional client care, with