Client Operations Lead - Security Services

Allied Universal; Alabama; On-site; USD 90,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, vision, life, AD&D, &

401(k) plan

Eight paid holidays

Accrued vacation time

Job summary

Allied Universal is hiring a Client Manager to build long-term client relationships and lead front-line staff delivering security services across a portfolio. You will monitor financial and operational metrics, optimize staffing, manage budgets, and drive profitability while maintaining safety and regulatory compliance.

This role emphasizes leadership, client service, and cross-functional collaboration across markets.

Qualifications

• Bachelor’s degree in criminal justice, business, or related field with 2+ years managing hourly staff.
• Associate’s degree with 3+ years managing hourly staff in service org.
• High School diploma with 5+ years managing hourly staff in service org.
• Valid driver’s license and willingness to drive for business.
• Ability to interpret financial data and support budgeting decisions.
• Proficient with web-based applications and MS Office.
• Excellent oral and written communication skills.

Responsibilities

• Hire, develop, and retain front line staff for client portfolios.
• Monitor metrics and optimize schedules to improve profitability.
• Oversee client performance metrics and ensure EBITA targets.
• Build strong client relationships and implement action plans for improvements.
• Ensure service quality, safety, and regulatory compliance.
• Promote safety culture and incident prevention.

Skills

Leadership

Client relations

Budgeting

Financial analysis

Communication

Time management

Education

Bachelor's degree in criminal justice or related field

Associate’s degree in criminal justice or related field

High School diploma with work experience

Tools

Microsoft Office

BI tools

Job description

Allied Universal is hiring a Client Manager to build long-term client relationships and lead front-line staff delivering security services across a portfolio. You will monitor financial and operational metrics, optimize staffing, manage budgets, and drive profitability while maintaining safety and regulatory compliance.

This role emphasizes leadership, client service, and cross-functional collaboration across markets.