Client Onboarding & Success Specialist

adpinternalcareers; Augusta (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

ADP is hiring a Client Onboarding Specialist to manage the initial relationship with mid-sized business clients and seamlessly implement ADP's payroll and HR solutions. You will guide clients through the onboarding process, analyze systems and processes, and ensure long-term adoption of ADP technology.

The role focuses on building client rapport, maintaining professional communication, and delivering a smooth onboarding experience across geographies and industries.

Qualifications

• High School Diploma.
• Basic project management skills.
• Overtime hours during peak seasons.
• Bilingual English/Spanish preferred.

Responsibilities

• Onboard Clients. You'll create exceptional onboarding experiences for each product or service implementation.
• Implement ADP Technologies. You will consult with clients and analyze existing systems to deliver a comprehensive ADP solution.
• Partner Internally. You will collaborate with ADP associates in sales and customer service and exchange routine information.
• Multi‑Task - Communicate. You will work on multiple time‑sensitive projects and share essential information with clients and the teams you work with at ADP.
• Organize. You will adhere to a daily schedule and manage a high volume of inbound calls.

Skills

Basic project management

Bilingual EN/ES

Education

High School Diploma

Job description

ADP is hiring a Client Onboarding Specialist to manage the initial relationship with mid-sized business clients and seamlessly implement ADP's payroll and HR solutions. You will guide clients through the onboarding process, analyze systems and processes, and ensure long-term adoption of ADP technology.

The role focuses on building client rapport, maintaining professional communication, and delivering a smooth onboarding experience across geographies and industries.