Client-Onboarding IT Project Lead

S1 Technology™; Lafayette (LA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health Insurance

Vision & Dental

Retirement Plan

Generous leave

Paid holidays

Cell-phone allowance

Job summary

S1 Technology is seeking an IT Project Manager to organize and lead onboarding and technology projects from kickoff to close. You will juggle multiple engagements, manage plans, timelines, and budgets, and serve as the primary client contact to ensure alignment among clients, technical teams, and leadership.

The ideal candidate will have extensive IT project management or onboarding experience in an MSP environment, strong communication, and familiarity with

Qualifications

• Extensive hands-on experience managing IT projects or client onboarding in an MSP or technology services environment.
• Strong understanding of project management fundamentals, including scope, schedule, budget, and risk management.
• Experience coordinating cross-functional teams toward shared deadlines and deliverables.
• Excellent verbal and written communication skills, able to explain technical concepts to non-technical clients and stakeholders.
• Proficiency with project management and ticketing/documentation tools (ConnectWise, Autotask, Asana, Monday.com, or similar).
• Strong organizational skills and the ability to manage multiple concurrent projects and onboarding engagements.
• Sound judgment for prioritizing competing demands, escalating issues appropriately, and staying composed under deadline pressure.
• Commitment to continuous improvement of processes, documentation, and the overall client experience.

Responsibilities

• Build and maintain project plans, timelines, and budgets for long-term client projects, tracking milestones and flagging risks.
• Serve as the primary point of contact for clients on active projects, providing status updates and managing expectations.
• Coordinate internal resources across service desk, technical pod, and security teams, assigning tasks.
• Facilitate project kickoff meetings, status calls, and closeout reviews, documenting decisions and actions.
• Manage project scope and change requests, ensuring alignment with contracts and client expectations.
• Identify and mitigate risks across onboarding and project work, escalating to leadership when needed.
• Maintain accurate project documentation within S1's project management and ticketing systems.
• Continuously refine onboarding and project management processes to improve efficiency and client experience.

Skills

IT project management

MSP experience

Client onboarding

Cross-functional coordination

Communication skills

ConnectWise

Autotask

Asana

Monday.com

Education

PMP Certification

CAPM Certification

Tools

ConnectWise

Autotask

Asana

Monday.com

Job description

S1 Technology is seeking an IT Project Manager to organize and lead onboarding and technology projects from kickoff to close. You will juggle multiple engagements, manage plans, timelines, and budgets, and serve as the primary client contact to ensure alignment among clients, technical teams, and leadership.

The ideal candidate will have extensive IT project management or onboarding experience in an MSP environment, strong communication, and familiarity with