IT Project Manager: MSP Onboarding & Cloud Deployments

EMPIST; Chicago (IL); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

401(k) matching

Student loan reimbursement

Career advancement

Access to MSP platforms

Collaborative team environment

Job summary

EMPIST, a Chicago-based IT services firm, seeks an IT Project Manager to lead MSP onboarding and cross-functional initiatives. You will own project schedules, scope communication, and deliverables from kickoff to closeout, ensuring on-time, on-budget results.

Ideal candidates have 3–5 years of IT PM experience, strong client-facing skills, and a solid grasp of SOWs, MS Office, and cloud concepts. This role offers growth opportunities in a dynamic, collaborative environment.

Qualifications

• 3–5 years IT Project Management experience.
• Bachelor’s degree preferred.
• Ability to manage multiple concurrent projects with strong organization.
• Excellent written and verbal communication skills with attention to detail.
• Proven ability to manage client expectations during early-stage engagements.
• Ability to interpret, process, and deliver on SOWs.
• Comfortable liaising with stakeholders at all levels, client-facing and internally.
• Familiarity with Microsoft 365, cloud environments, and IT concepts.
• Proficiency in Microsoft Office.
• Experience with Monday.com a plus.
• PMP certification or in-pursuit a plus.
• Driven to learn and grow into bigger roles with a positive work ethic.

Responsibilities

• Onboard new MSP clients from Sales handoff to go-live and handoff to Operations.
• Coordinate requirements and deliverables across IT initiatives (network/server refreshes, cloud migrations, Wi-Fi deployments).
• Create and manage project schedules, resource assignments, and client timelines.
• Communicate project scope, milestones, risks, and expectations clearly to clients and internal stakeholders.
• Ensure tasks align with scope, quality standards, and PMO processes.
• Facilitate project meetings including kickoff, weekly updates, and closeout calls.
• Manage change orders, scope clarifications, and escalation paths for onboarding and projects.
• Collaborate cross-functionally with technical and non-technical teams to ensure on-time, on-budget delivery.
• Maintain documentation and project artifacts to support consistent delivery.
• Guide clients toward EMPIST best practices and service standardization.

Skills

Project management

Stakeholder mgmt

Client communication

SOW interpretation

Multi-project mgmt

Documentation

MS Office

Microsoft 365

PMP (cert)

Cloud basics

Education

High School Diploma

Bachelor's degree preferred

Tools

MS Project

Monday.com

Job description

EMPIST, a Chicago-based IT services firm, seeks an IT Project Manager to lead MSP onboarding and cross-functional initiatives. You will own project schedules, scope communication, and deliverables from kickoff to closeout, ensuring on-time, on-budget results.

Ideal candidates have 3–5 years of IT PM experience, strong client-facing skills, and a solid grasp of SOWs, MS Office, and cloud concepts. This role offers growth opportunities in a dynamic, collaborative environment.