Strategic Onboarding Lead — MSP & IT Services

Silotech Group, Inc; San Antonio (TX); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Silotech Group, Inc. is seeking an Onboarding Specialist to own the transition from Sales to Operations and guide new customers through onboarding, discovery, and initial deployment of the managed services tool stack.

You will document how the customer operates, identify risks and technical debt, and ensure findings are handed off to the vCIO and Projects team for strategic planning and quoting, requiring executive presence and strong communication.

Qualifications

• 3+ years of experience in MSP onboarding, implementation, or similar roles.
• Proven customer-facing experience with executive stakeholders.
• Strong written and verbal communication skills with executive presence.
• Detail-oriented and investigative mindset.
• Ability to navigate difficult conversations with tact.
• Working knowledge of endpoint management, identity systems, networking fundamentals, backups, and security best practices.

Responsibilities

• Take structured handoff from Sales and validate onboarding scope and expectations.
• Lead customer kickoff and discovery meetings.
• Deploy and validate the managed services.
• Audit customer environments to identify technical debt, risks, and gaps.
• Document findings and communicate business impact.
• Deliver onboarding outputs to the vCIO, Projects, and Support teams.
• Maintain clear, professional communication with customer stakeholders and executives.

Skills

MSP onboarding

Customer-facing

Executive presence

Written and verbal communication

Detail-oriented

MSP tools

IT documentation tools

Tools

MSP tools

IT documentation tools

Job description

Silotech Group, Inc. is seeking an Onboarding Specialist to own the transition from Sales to Operations and guide new customers through onboarding, discovery, and initial deployment of the managed services tool stack.

You will document how the customer operates, identify risks and technical debt, and ensure findings are handed off to the vCIO and Projects team for strategic planning and quoting, requiring executive presence and strong communication.