Client Onboarding Lead | End-to-End Project Manager

Service Express; Highland Heights, Northern (OH, KY); Hybrid; USD 75,000 - 105,000; Full time

Job summary

Service Express in the Cleveland area is seeking a Client Onboarding Manager to lead the onboarding lifecycle for new customers from initial engagement through handoff to support. You will own end-to-end project planning, execution, monitoring, and coordination with internal teams to ensure on-time delivery and high customer satisfaction.

The role requires proven experience in customer service or project management within IT or managed services, strong leadership and communication skills, and

Qualifications

• Bachelor’s degree (Business Administration or related field) is required.
• Proven experience in customer service, project management, or account management.
• Strong leadership and project management skills; ability to manage multiple projects.

Responsibilities

• Lead the onboarding process for new customers, ensuring smooth transitions and timelines.
• Own onboarding project planning, execution, monitoring, and handoff to support.
• Identify and resolve issues during onboarding; coordinate with internal teams.
• Identify process improvements and raise concerns with senior management.
• Manage relationships with stakeholders across the business, including senior leadership.
• Maintain clear communication with customers and internal teams about progress and issues.
• Perform other duties as assigned.

Skills

Customer service

Project management

Account management

Education

Bachelor’s degree

Tools

PM tools

Job description

Service Express in the Cleveland area is seeking a Client Onboarding Manager to lead the onboarding lifecycle for new customers from initial engagement through handoff to support. You will own end-to-end project planning, execution, monitoring, and coordination with internal teams to ensure on-time delivery and high customer satisfaction.

The role requires proven experience in customer service or project management within IT or managed services, strong leadership and communication skills, and