Client Logistics Lead - KPI & Warehouse Ops Champion

Crane Worldwide Logistics LLC; Lockbourne (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Quarterly Incentive Plan

Paid Time Off

Medical Dental Vision benefits

Tuition Reimbursement

Employee Recognition and Rewards

Volunteer Time Off

Employee Discounts

Wellness incentives

Job summary

Crane Worldwide Logistics LLC is seeking a site-based Client Relations Specialist to serve as the primary contact for the client, coordinating between the client and Crane Worldwide operations teams. The role focuses on maintaining client KPIs, escalating shipment issues promptly, and fulfilling client requests with precision.

You will collaborate with operations and leadership to understand business requirements, guide implementation for new clients, and train staff on warehouse systems and

Qualifications

• High school diploma or GED preferred.
• Bachelor’s degree is a plus.
• 3 to 5 years’ experience or combination experience and education.

Responsibilities

• Acts as primary contact with client at the site and is available for escalation when necessary.
• Work as intermediary for communication between client and Crane Worldwide operations teams.
• Maintain and identify problems with client KPIs.
• Escalate all issues with a shipment immediately to the client to ensure prompt resolution.
• Manage all client requests and follow up to ensure client needs are met.
• Lead or assist in new client implementation requirements from a system, process, and documentation standpoint.
• Work directly with the operational staff, leadership, and client’s staff to understand business requirements and implement new processes.

Skills

Leadership

Communication

Negotiation

Organization

Problem solving

Teamwork

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

Forklift

Job description

Crane Worldwide Logistics LLC is seeking a site-based Client Relations Specialist to serve as the primary contact for the client, coordinating between the client and Crane Worldwide operations teams. The role focuses on maintaining client KPIs, escalating shipment issues promptly, and fulfilling client requests with precision.

You will collaborate with operations and leadership to understand business requirements, guide implementation for new clients, and train staff on warehouse systems and