Client Account Lead - Logistics & Warehouse Ops

Crane Worldwide Logistics LLC; Houston (TX); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Quarterly Incentive Plan

136 hours of Paid Time Off

Excellent Medical, Dental and Vision

Tuition Reimbursement

Employee Discounts

Job summary

Crane Worldwide Logistics LLC is seeking a site-based client relations specialist to serve as the primary client contact at the Houston site. You will coordinate between the client and Crane Worldwide operations, manage KPI issues, and escalate shipment problems for prompt resolution.

Responsibilities include overseeing client requests, guiding workflows, and supporting new client implementations while training staff on warehouse systems and processes.

Qualifications

• 3 to 5 years’ experience or combination experience and education.
• High school diploma or GED preferred.
• Bachelor’s degree preferred.

Responsibilities

• Acts as primary contact with client at that site and is available to escalate when necessary.
• Intermediary for communication between client and Crane Worldwide operations teams.
• Maintain and identify problems with client KPI’s.
• Escalate shipment issues to the client for prompt resolution.
• Manage all client requests and follow up to meet client needs.
• Guides work and may set priorities; no authority to hire or terminate.
• Manage client reports and assure accuracy.
• Plan layout of warehouse and storage areas considering turnover and size.
• Lead or assist in new client implementations from a systems/process perspective.
• Collaborate with operational staff and client’s staff to implement processes.
• Learn to operate, navigate, and train employees on warehouse systems.
• Other duties as assigned.

Skills

Leadership

Communication

Negotiation

Organization

Problem-solving

Teamwork

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

Forklift operation

Job description

Crane Worldwide Logistics LLC is seeking a site-based client relations specialist to serve as the primary client contact at the Houston site. You will coordinate between the client and Crane Worldwide operations, manage KPI issues, and escalate shipment problems for prompt resolution.

Responsibilities include overseeing client requests, guiding workflows, and supporting new client implementations while training staff on warehouse systems and processes.