Customer Journey Coordinator

Hope’s Global Getaways; Georgetown (TX); Remote; USD 21,000 - 34,000; Full time

Benefits offered by this job

Travel discounts

Job summary

Hope’s Global Getaways is seeking organized, people-focused individuals to join our remote team as Customer Journey Coordinators. This role guides clients from initial inquiry through final trip preparation, coordinating services, researching options, and ensuring smooth communication at every step.

You’ll explore resorts, hotels, cruises, transportation, and tours to match clients’ priorities and budgets, maintain up-to-date documentation, and collaborate with suppliers.

Qualifications

• Must be at least 18 years old.
• Must be legally eligible to work and reside in the United States or other qualifying countries.

Responsibilities

• Guide clients through the planning process by identifying their priorities, travel dates, budget, destination interests, and preferences.
• Explore available resorts, hotels, cruises, transportation, tours, activities, and vacation packages that align with each request.
• Present appropriate choices and assist with arranging selected services through approved supplier systems.
• Track confirmations, upcoming deadlines, itinerary details, and information still needed from clients.
• Maintain clear communication before departure, including updates, follow-up, routine questions, and standard reservation adjustments.
• Keep client documentation current while expanding knowledge of destinations and supplier offerings.

Skills

Clear communication

Active listening

Organizational skills

Research skills

Customer service mindset

Job description

Role Summary

We are looking for organized, people-focused individuals to join our remote team as Customer Journey Coordinators. This role supports clients from their first vacation inquiry through the final stages of trip preparation.

Rather than simply processing reservations, you will help keep the entire client experience moving forward by gathering information, researching possibilities, coordinating selected services, and making sure clients know what comes next.

Your Day-to-Day Focus

• Guide clients through the planning process by identifying their priorities, travel dates, budget, destination interests, and preferences.
• Explore available resorts, hotels, cruises, transportation, tours, activities, and vacation packages that align with each request.
• Present appropriate choices and assist with arranging selected services through approved supplier systems.
• Track confirmations, upcoming deadlines, itinerary details, and information still needed from clients.
• Maintain clear communication before departure, including updates, follow-up, routine questions, and standard reservation adjustments.
• Keep client documentation current while continuing to expand your knowledge of destinations and supplier offerings.

How the Opportunity Works

• Remote and flexible schedule
• Independent opportunity rather than a traditional hourly or salaried employee position
• Training designed for individuals with no previous professional travel experience
• Ongoing team guidance and supplier education
• Access to professional development resources
• Performance-based incentives and recognition opportunities
• Qualifying travel discounts and industry-related benefits
• Virtual team environment with continued learning opportunities

What Will Help You Succeed

• Confident and professional communication
• Strong listening and relationship-building skills
• Ability to organize information and stay ahead of deadlines
• Comfortable researching and evaluating different options
• Consistent follow-up and attention to client needs
• Ability to manage several requests without losing important details
• Willingness to learn new platforms, supplier resources, and processes
• Self-directed, dependable, and comfortable taking initiative
• Basic computer proficiency and reliable internet access
• Must be at least 18 years of age
• Must be legally eligible to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or another qualifying countries