Client Care Partner

Hope’s Global Getaways; Royal Oak (MI); Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Travel discounts

Industry-related benefits

Job summary

Hope’s Global Getaways is seeking dependable, people-oriented Client Care Partners to join our fully remote team. You will support clients as they organize vacation plans, review options, and coordinate requested services with approved suppliers.

Training is provided, and ongoing guidance helps you build supplier and destination knowledge. This independent opportunity offers flexible scheduling, with performance-based incentives and travel-related benefits.

Qualifications

• Strong written and verbal communication skills.
• Friendly, professional, and client-focused approach.
• Excellent organization and attention to detail.
• Able to research and compare information online.
• Capable of managing multiple client needs and follow-ups.
• Dependable time-management and clear communication.
• Resourceful when answering routine questions or changes.
• Self-motivated and comfortable working independently.
• Willingness to learn booking platforms, supplier systems, and digital tools.
• Basic computer proficiency with reliable internet access.
• Must be 18+ and legally eligible to work in qualifying regions.

Responsibilities

• Learn each client's destination interests, travel dates, budget, preferences, and requests.
• Research resorts, hotels, cruises, transportation, tours, and vacation packages.
• Help clients review suitable choices and understand planning details.
• Coordinate services through approved supplier systems and booking resources.
• Keep confirmations, reservation details, schedules, and notes organized.
• Follow up on pending decisions, missing information, deadlines, and next steps.
• Assist with routine questions, booking changes, and service needs.
• Maintain accurate client records while expanding supplier and destination knowledge.

Skills

Communication skills

Client-focused

Organization

Research skills

Multitasking

Time management

Resourcefulness

Self-motivation

Learning willingness

Computer literacy

Job description

Position Overview

We are looking for dependable, people-oriented individuals to join our remote team as Client Care Partners. In this role, you will support clients as they organize vacation plans by helping them review options, coordinate requested services, and stay informed as arrangements come together.

This opportunity is a good fit for individuals who enjoy customer service, relationship-building, organization, and consistent follow-through. Previous professional travel experience is not required. Training and ongoing support are provided.

What You'll Do

• Learn about each client's destination interests, travel dates, budget, vacation preferences, and special requests.
• Research resorts, hotels, cruises, transportation, tours, excursions, activities, and vacation packages.
• Help clients review suitable choices and understand important planning details.
• Coordinate selected services through approved supplier systems and booking resources.
• Keep confirmations, reservation details, schedules, and client notes organized and up to date.
• Follow up on pending decisions, missing information, deadlines, and next steps.
• Assist with routine questions, standard booking changes, and service-related needs.
• Maintain accurate client records while continuing to build supplier and destination knowledge.

Opportunity Details

• Fully remote with flexible scheduling
• Independent opportunity; not a traditional hourly or salaried employee position
• Training available for individuals new to the travel industry
• Ongoing supplier and destination education
• Access to team guidance and professional development resources
• Performance-based incentives and recognition opportunities
• Qualifying travel discounts and industry-related benefits
• Continued opportunities to strengthen client-care, communication, and planning skills

Qualifications

• Strong written and verbal communication skills
• Friendly, professional, and client-focused approach
• Strong organization and attention to detail
• Comfortable researching and comparing information online
• Ability to manage multiple client needs and follow-up items
• Dependable time-management and communication skills
• Resourceful when responding to routine questions or changes
• Self-motivated and comfortable working independently
• Willingness to learn booking platforms, supplier systems, and digital tools
• Basic computer proficiency and reliable internet access
• Must be at least 18 years of age
• Must be legally eligible to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or other qualifying regions