Client Solutions Manager - Facility Services

City Wide of Atlanta; Athens (GA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

City Wide Franchise is seeking a Facility Solutions Manager to own client partnerships in facility management, driving performance and service excellence for multiple accounts.

You will manage day-to-day operations, tailor service strategies, negotiate contracts, oversee contractor relationships, conduct site walkthroughs, and leverage our CRM tools to track activities and client feedback while ensuring timely issue resolution.

Qualifications

• 3+ years' experience in facility management, operations, or building services.
• Detail-oriented, proactive, and confident in building relationships.
• Clear verbal and written communication with clients and teams.
• Expert in Microsoft Office and comfortable with database/CRM technology.
• High school diploma (Bachelor's degree preferred).
• Reliable transportation for on-site visits.

Responsibilities

• Be the go-to expert for multiple client accounts, managing day-to-day operations, retention, and satisfaction.
• Customize service strategies and scheduling that exceed client expectations.
• Negotiate service agreements and pricing for new contracts and add-on solutions.
• Oversee contractor relationships, ensuring compliance, quality, and clear communication on performance.
• Conduct site walkthroughs to verify standards, resolve issues, and champion excellence.
• Partner with Night Managers and the Director of Operations to execute and enhance service delivery.
• Track service activities, supplies, and client feedback in our advanced CRM and planning tools.
• Respond quickly to client concerns, troubleshooting and resolving issues with urgency.
• Monitor and manage staffing and resource needs to maintain outstanding service.

Skills

Facility management

Communication

Microsoft Office

CRM software

Detail-oriented

Education

High school diploma

Bachelor's degree preferred

Tools

CRM/database technology

Job description

City Wide Franchise is seeking a Facility Solutions Manager to own client partnerships in facility management, driving performance and service excellence for multiple accounts.

You will manage day-to-day operations, tailor service strategies, negotiate contracts, oversee contractor relationships, conduct site walkthroughs, and leverage our CRM tools to track activities and client feedback while ensuring timely issue resolution.