Client Growth & Relations Manager - Facilities (OTE $100k+)

City Wide Facility Solutions; Columbus (OH); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

City Wide Facility Solutions is seeking a Facility Solutions Manager to serve as the primary relationship manager for a portfolio of commercial clients. You will focus on client retention, service expansion, and contractor management to ensure exceptional service delivery.

In this role, you will resolve issues quickly, identify opportunities to grow existing accounts, and lead a team to meet company standards. The compensation package features base salary plus bonus, with an OTE of $100k+.

Qualifications

• High school diploma required; bachelor's degree preferred.
• OSHA 10-Hour training, provided by the company and completed after the 90-day ramp period.

Responsibilities

• Oversee client retention and service expansion by negotiating agreements, addressing concerns, and ensuring satisfaction through follow-up and quality control.
• Be an expert on the opportunities within the assigned territory.
• Own the complete sales cycle and client relationship, from prospecting through onboarding, billing, client satisfaction, and project management.
• Manage contractor and vendor partner performance, compliance, and agreements; enforce service standards and replace partners as needed.
• Supervise Night Managers, coordinate staffing, and ensure execution of service strategies and client needs.
• Conduct inspections, review client feedback, and implement corrective actions with teams to ensure consistent service quality.

Skills

Relationship building

Verbal communication

Written communication

Project management

Organizational skills

Problem solving

Multi-tasking

Proactive

Education

High school diploma

Bachelor's degree preferred

Tools

Microsoft Office

CRM systems

Job description

City Wide Facility Solutions is seeking a Facility Solutions Manager to serve as the primary relationship manager for a portfolio of commercial clients. You will focus on client retention, service expansion, and contractor management to ensure exceptional service delivery.

In this role, you will resolve issues quickly, identify opportunities to grow existing accounts, and lead a team to meet company standards. The compensation package features base salary plus bonus, with an OTE of $100k+.