Client Growth & Relations Manager - $100k+ OTE

City Wide Facility Solutions; Columbus (OH); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

City Wide Facility Solutions is seeking a Facility Solutions Manager (FSM) to serve as the primary relationship manager for a portfolio of commercial clients in the Columbus area. The FSM will focus on client retention, service expansion, contractor management, and delivering exceptional service.

This six-figure opportunity includes base salary plus bonus/commission with OTE $100k+. The role emphasizes leading a team, negotiating agreements, ensuring satisfaction, and growing existing accounts

Qualifications

• 3+ years of proven success in client retention or service roles.
• OSHA 10-Hour training provided after ramp period.
• High school diploma required; bachelor’s degree preferred.

Responsibilities

• Oversee client retention and service expansion by negotiating agreements and ensuring satisfaction through follow-up.
• Own the complete OS sales cycle and client relationship from prospecting through onboarding, billing, and project management.
• Manage contractor and vendor partner performance, compliance, and agreements; replace partners as needed.
• Supervise Night Managers, coordinate staffing, and ensure execution of service strategies.
• Conduct inspections and review client feedback to ensure consistent service quality.

Skills

Client retention

Relationship building

Verbal & written communication

Project management

CRM systems

MS Office

Education

High school diploma

Bachelor’s degree preferred

Tools

CRM systems

Microsoft Office

Job description

City Wide Facility Solutions is seeking a Facility Solutions Manager (FSM) to serve as the primary relationship manager for a portfolio of commercial clients in the Columbus area. The FSM will focus on client retention, service expansion, contractor management, and delivering exceptional service.

This six-figure opportunity includes base salary plus bonus/commission with OTE $100k+. The role emphasizes leading a team, negotiating agreements, ensuring satisfaction, and growing existing accounts