Facility Solutions Manager - Client Growth & Service

City Wide; Tacoma (WA); On-site; USD 63,500 - 95,000; Full time

Benefits offered by this job

Uncapped Bonus and Commissions Potential

Dental, medical, and vision insurance

Life insurance paid by company

401k + 4% match

8 paid Holidays

Mileage reimbursement

Company issued equipment (cellphone, laptop, tablet)

Job summary

City Wide in Tacoma, WA, is seeking a Facility Solutions Manager to lead facility services and client relationship management. This role demands strong leadership and problem-solving skills, with responsibilities including managing client accounts, quality assurance, and operational guidance. The ideal candidate has 1-2 years of experience in facility management, a relevant degree, and proficiency in Microsoft Office and CRM systems. A base salary of $63,500 with potential total compensation of $85,000 - $95,000 makes this an excellent opportunity.

Qualifications

• 1-2 years of experience in facility management or related field.
• Proven track record in client management and business development.
• Strong interpersonal and communication skills, both verbal and written.
• Ability to manage multiple priorities in a fast-paced environment.
• Reliable transportation for travel to client locations.

Responsibilities

• Manage client accounts to ensure retention and growth.
• Nurture relationships with contractors and suppliers.
• Conduct assessments and quality control checks.
• Monitor client interactions using City Wide's CRM system.
• Guide operational teams in training and development.
• Resolve challenges with internal teams.
• Track client satisfaction metrics and prepare reports.

Skills

Client management

Business development

Communication skills

Problem-solving skills

Education

Bachelor's degree in a relevant discipline

Tools

Microsoft Office Suite

CRM systems

Job description

City Wide in Tacoma, WA, is seeking a Facility Solutions Manager to lead facility services and client relationship management. This role demands strong leadership and problem-solving skills, with responsibilities including managing client accounts, quality assurance, and operational guidance. The ideal candidate has 1-2 years of experience in facility management, a relevant degree, and proficiency in Microsoft Office and CRM systems. A base salary of $63,500 with potential total compensation of $85,000 - $95,000 makes this an excellent opportunity.