Account Manager

City Wide; Tacoma (WA); On-site; USD 63,500 - 95,000; Full time

Benefits offered by this job

Uncapped Bonus and Commissions Potential

Dental, medical, and vision insurance

Life insurance paid by company

401k + 4% match

8 paid Holidays

Mileage reimbursement

Company issued equipment (cellphone, laptop, tablet)

Job summary

City Wide in Tacoma, WA, is seeking a Facility Solutions Manager to lead facility services and client relationship management. This role demands strong leadership and problem-solving skills, with responsibilities including managing client accounts, quality assurance, and operational guidance. The ideal candidate has 1-2 years of experience in facility management, a relevant degree, and proficiency in Microsoft Office and CRM systems. A base salary of $63,500 with potential total compensation of $85,000 - $95,000 makes this an excellent opportunity.

Qualifications

• 1-2 years of experience in facility management or related field.
• Proven track record in client management and business development.
• Strong interpersonal and communication skills, both verbal and written.
• Ability to manage multiple priorities in a fast-paced environment.
• Reliable transportation for travel to client locations.

Responsibilities

• Manage client accounts to ensure retention and growth.
• Nurture relationships with contractors and suppliers.
• Conduct assessments and quality control checks.
• Monitor client interactions using City Wide's CRM system.
• Guide operational teams in training and development.
• Resolve challenges with internal teams.
• Track client satisfaction metrics and prepare reports.

Skills

Client management

Business development

Communication skills

Problem-solving skills

Education

Bachelor's degree in a relevant discipline

Tools

Microsoft Office Suite

CRM systems

Job description

City Wide Facility Solutions is excited to announce an opening for a talented Facility Solutions Manager to become part of our vibrant team! As the frontrunner in the building maintenance sector, we offer a diverse array of solutions to a multitude of clients. This role is crucial in guaranteeing that our clients experience top-notch service, exceptional quality, and ultimate satisfaction.

The Facility Solutions Manager will take charge of all facets of an assigned client’s facility services. This includes building strong relationships, pinpointing needs, crafting tailored service strategies, and ensuring strict adherence to all contract specifications. The ideal candidate will demonstrate outstanding leadership skills and a steadfast client‑centric approach, consistently meeting or surpassing our clients' expectations.

The role of the Facility Solutions Manager encompasses, but isn’t limited to:

• Managing client accounts to ensure retention and growth through outstanding service delivery.
• Nurturing relationships with contractors and suppliers, guaranteeing quality and compliance with service agreements.
• Carrying out regular assessments and quality control checks, swiftly addressing any emerging issues.
• Leveraging City Wide’s CRM system to monitor client interactions and service effectiveness.
• Guiding operational teams while ensuring comprehensive training and development initiatives are implemented.
• Working alongside internal teams to resolve challenges and execute effective solutions.
• Tracking client satisfaction metrics and compiling detailed reports for management evaluation.

The ideal candidate will possess the following qualifications:

• A minimum of 1‑2 years of experience in facility management or a related field.
• A proven track record in client management and business development.
• Strong interpersonal and communication skills, both verbal and written.
• Bachelor’s degree in a relevant discipline is preferred.
• Demonstrated ability to manage multiple priorities and deliver results in a fast‑paced environment.
• Proficiency in Microsoft Office Suite and familiarity with CRM systems.
• Ability to travel to client locations as needed; reliable transportation is required.

This position requires a candidate who is detail-oriented, possesses exceptional problem‑solving skills, and is committed to fostering positive client relations. If you are driven by results and dedicated to providing outstanding service, we invite you to apply for this opportunity with City Wide Facility Solutions.

Benefits and Compensation

• Base Salary $63,500 - Total Compensation Year 1 - $85,000 - $95,000 based on performance.
• Uncapped Bonus and Commissions Potential
• Dental, medical and vision insurance
• Life insurance paid by company
• 401k + 4% match by company
• 8 paid Holidays
• Designated Territory
• Mileage reimbursement
• Company issued equipment (cellphone, laptop, and tablet)