Client Growth & Operations Lead

SBM Management Services, LP; Rahway (NJ); On-site; USD 120,000 - 135,000; Full time

Benefits offered by this job

Equal opportunity employer

Job summary

SBM Management Services, LP is seeking an Assistant Account Director to oversee service delivery and drive sales to key clients. The role involves managing client relationships, negotiating contracts, and ensuring financial targets are met across multiple sites.

The ideal candidate will have a Bachelor's degree and 5+ years in facilities management or related operations, with a track record of contract success and strong leadership abilities.

Qualifications

• Bachelor's degree in a related field.
• 5+ years of facilities management or janitorial operations experience, including at least 3 years in a management role overseeing multiple sites, client relationships, budgets, and large employee populations.
• Proven success managing service contracts, operational performance metrics, labor utilization, regulatory compliance, and customer satisfaction within a facilities services environment.

Responsibilities

• Operate as the day-to-day point of contact related to all matters specific to the accounts.
• Develop and manage client relationships ensuring that expected service levels are achieved.
• Negotiate contracts to maximize profit and oversee account management.
• Meet all client deadlines according to customer needs and objectives.
• Forecast and track sales results and make annual forecasts.
• Identify new sales opportunities within existing accounts.

Skills

Client relationships

Contract negotiation

Budget management

SLA management

MS Office Suite

CMMS

Education

Bachelor's degree in related field

Tools

MS Office Suite

CMMS

Job description

SBM Management Services, LP is seeking an Assistant Account Director to oversee service delivery and drive sales to key clients. The role involves managing client relationships, negotiating contracts, and ensuring financial targets are met across multiple sites.

The ideal candidate will have a Bachelor's degree and 5+ years in facilities management or related operations, with a track record of contract success and strong leadership abilities.