Client Success Lead: Multi-Site Accounts

SBM; Dearborn, Northern (MI, KY); Hybrid; USD 100,000 - 110,000; Full time

Job summary

SBM Management Services, LP in Dearborn, Michigan, is seeking an Assistant Account Director to oversee service delivery and sales to our clients.

You will manage client relationships, lead multi-site operations, and work with the Account Director to optimize contracts, budgets, and compliance.

This role requires a Bachelor's degree and 5+ years in facilities management, with strong communication, leadership, and problem-solving skills.

Qualifications

• Bachelor's degree in a related field and 5+ years of facilities management or janitorial operations experience.
• At least 3 years in a management role overseeing multiple sites, client relationships, budgets and large staff.
• Proven success managing service contracts, compliance, and customer satisfaction.

Responsibilities

• Oversee client accounts and negotiate contracts to maximize profit.
• Develop relationships to ensure SLA compliance and service levels.
• Lead budgets and multi-site operations with Account Director.
• Prepare monthly/quarterly reports for stakeholders.
• Identify new sales opportunities within existing accounts.

Skills

Client relationships

Contract negotiations

Budget management

SLA management

Regulatory compliance

OSHA regulations

Communication skills

Microsoft Office

CMMS

Education

Bachelor's degree in related field

Tools

CMMS

Workforce management software

Microsoft Office Suite

Job description

SBM Management Services, LP in Dearborn, Michigan, is seeking an Assistant Account Director to oversee service delivery and sales to our clients.

You will manage client relationships, lead multi-site operations, and work with the Account Director to optimize contracts, budgets, and compliance.

This role requires a Bachelor's degree and 5+ years in facilities management, with strong communication, leadership, and problem-solving skills.