Senior Account Manager, Facilities & Client Success

SBM Management Services, LP; West Point (PA); On-site; USD 120,000 - 135,000; Full time

Benefits offered by this job

Benefits package

Job summary

SBM Management Services, LP in the United States is seeking an Assistant Account Director to oversee the execution of services and manage sales to customers. The role focuses on maintaining strong client relationships and ensuring service levels are met.

Responsibilities include negotiating contracts, budgeting with clients, and collaborating with site managers to drive cost savings and efficiency while supporting regulatory compliance and performance audits.

Qualifications

• Experience building and maintaining client relationships.
• Strong verbal and written communication skills.
• Experience managing service contracts and SLA compliance.
• Attention to detail and problem-solving abilities.

Responsibilities

• Serve as day-to-day contact for accounts and projects.
• Develop and manage client relationships to meet service levels.
• Oversee account management and negotiate contracts for profit.
• Forecast and track sales results; provide monthly/quarterly reports.
• Collaborate with Site Managers and Account Director on vendor programs.

Skills

Client relationships

Communication skills

Contract negotiations

Budget management

Education

Bachelor's degree

5+ years facilities management experience

Tools

CMMS

MS Office

Workforce management

Job description

SBM Management Services, LP in the United States is seeking an Assistant Account Director to oversee the execution of services and manage sales to customers. The role focuses on maintaining strong client relationships and ensuring service levels are met.

Responsibilities include negotiating contracts, budgeting with clients, and collaborating with site managers to drive cost savings and efficiency while supporting regulatory compliance and performance audits.