Assistant Account Director - Client Success & Ops

SBM Management Services, LP; Pennsylvania; On-site; USD 120,000 - 135,000; Full time

Job summary

SBM Management Services, LP is hiring an Assistant Account Director to oversee service delivery and drive client relationships across multiple sites in Lansdale, PA, and Rahway, NJ. The role focuses on maintaining service levels, negotiating contracts, and achieving financial targets while leading a team toward operational excellence.

The position requires a Bachelor's degree in a related field and 5+ years in facilities management or janitorial operations, including 3+ years in management.

Qualifications

• Bachelor's degree in a related field.
• 5+ years of facilities management or janitorial operations experience, including at least 3 years in a management role overseeing multiple sites.

Responsibilities

• Operate as the day-to-day point of contact related to all matters specific to the accounts.
• Develop and manage client relationships ensuring that expected service levels are achieved.
• Solve conflicts with clients and resolve employee issues quickly and effectively.
• Meet all client deadlines according to customer needs and objectives.
• Oversee customer account management and negotiate contracts to maximize profit.
• Establish budgets with the client and Account Director.
• Forecast and track sales results and make annual forecasts.
• Communicate the progress of monthly and quarterly initiatives to internal and external team members.

Skills

Client relationships

SLA management

OSHA regulations

Microsoft Office Suite

CMMS

Contract negotiation

Education

Bachelor's degree in a related field

Tools

CMMS

Workforce management systems

Job description

SBM Management Services, LP is hiring an Assistant Account Director to oversee service delivery and drive client relationships across multiple sites in Lansdale, PA, and Rahway, NJ. The role focuses on maintaining service levels, negotiating contracts, and achieving financial targets while leading a team toward operational excellence.

The position requires a Bachelor's degree in a related field and 5+ years in facilities management or janitorial operations, including 3+ years in management.