Client Growth Director — Strategy & Retention Lead

SBM Management Services, LP; San Francisco (CA); On-site; USD 140,000 - 180,000; Full time

Job summary

SBM Management Services, LP is seeking an Account Director in San Francisco to plan, develop, and implement customer strategies for retention and growth across assigned programs. The role collaborates with marketing, operations, and sales to align client needs with the corporate growth plan and pricing strategies.

The position requires a bachelor’s degree in business management and 5–8 years of relevant experience, with travel to client sites as needed. A valid driver's license may be required.

Qualifications

• Bachelor’s degree in Business Management.
• 5–8 years of experience in account management or a related field.
• May be required to have a valid driver’s license.

Responsibilities

• Provides direction and develops growth and retention for client specific programs.
• Reviews research to anticipate competition and market trends and translate customer attitudes of services and relationship.
• Consults with development teams on market requirements and product features.
• Communicates strategies including marketing, operations, communications, sales, and employee satisfaction from assigned customer to executive team.
• Coordinates and aligns strategy with corporate growth plan.
• Works with other departments to help develop relationship with regards to pricing, positioning, and packaging.
• The ability to drive to various work locations, customer sites, or company facilities may be necessary to perform the essential functions.

Skills

Client strategies

Growth retention

Cross-functional leadership

Market research

Pricing strategy

Relationship management

Executive communication

Travel to client sites

Education

Bachelor’s degree in Business Management

5–8 years of experience

Job description

SBM Management Services, LP is seeking an Account Director in San Francisco to plan, develop, and implement customer strategies for retention and growth across assigned programs. The role collaborates with marketing, operations, and sales to align client needs with the corporate growth plan and pricing strategies.

The position requires a bachelor’s degree in business management and 5–8 years of relevant experience, with travel to client sites as needed. A valid driver's license may be required.