Client-Focused Service Delivery Leader

Entrega; Troy (MI); On-site; USD 110,000 - 165,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k)

Paid time off

Performance-based incentives

Job summary

A Michigan-based technology firm is seeking an experienced Service Delivery Manager to lead the delivery relationship across client engagements. This role involves ensuring that client commitments are delivered successfully and consistently while maintaining strong communication with stakeholders. Candidates should have extensive experience in professional services and delivery leadership. This position offers competitive compensation, a comprehensive benefits package, and a commitment to employee well-being.

Qualifications

• 8–12+ years of experience in professional services or technology services delivery.
• 3–5+ years in a delivery leadership role such as Service Delivery Manager.
• Experience managing complex client engagements.

Responsibilities

• Serve as the primary delivery contact for client stakeholders.
• Maintain visibility into delivery health across projects.
• Guide delivery teams in resolving challenges impacting outcomes.

Skills

Client relationship management

Delivery leadership

Risk management

Communication skills

Education

Bachelor’s degree in Business Administration or related field

Job description

A Michigan-based technology firm is seeking an experienced Service Delivery Manager to lead the delivery relationship across client engagements. This role involves ensuring that client commitments are delivered successfully and consistently while maintaining strong communication with stakeholders. Candidates should have extensive experience in professional services and delivery leadership. This position offers competitive compensation, a comprehensive benefits package, and a commitment to employee well-being.