Onsite Service Delivery Lead – Client Success & Growth

Acuity Technologies; Tampa (FL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Competitive retirement package

Pet-friendly office

Gourmet coffee and snacks

Job summary

A communications service provider located in Tampa, FL, is seeking a Service Delivery Manager to ensure client satisfaction. The role involves coordinating onboarding, managing projects, and maintaining relationships with key clients. Ideal candidates should have 3-5 years of relevant experience, strong interpersonal skills, and proficiency in Microsoft Office. This position also requires excellent problem-solving abilities and effective communication with executives.

Qualifications

• 3-5 years experience in MSP or mobility/telecommunications with customer-facing program/project management.
• Ability to build strong rapport with customers at all levels.
• Exceptional written and verbal communication skills.

Responsibilities

• Coordinate client onboarding and oversee projects.
• Fix reliability issues and track service metrics.
• Nurture relationships with key clients.

Skills

Program/project management

Customer relationship management

Analytical skills

Organizational skills

Communication skills

Education

Bachelor's Degree or equivalent experience

Tools

Microsoft Office Suite

ConnectWise

ServiceNow

PMP or similar certification

Job description

A communications service provider located in Tampa, FL, is seeking a Service Delivery Manager to ensure client satisfaction. The role involves coordinating onboarding, managing projects, and maintaining relationships with key clients. Ideal candidates should have 3-5 years of relevant experience, strong interpersonal skills, and proficiency in Microsoft Office. This position also requires excellent problem-solving abilities and effective communication with executives.