Unified Service Delivery Leader

HCLTech; Farmington Hills (MI); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

10 days paid time off annually

10 paid holidays per year

Job summary

A leading tech company is seeking an Integrated Service Delivery Manager to oversee seamless service delivery across various functions such as IT, HR, and customer support. Responsibilities include stakeholder management, performance monitoring, and resource optimization. Ideal candidates should demonstrate strong leadership, exceptional communication skills, and a solid understanding of IT Service Management frameworks. This role offers competitive compensation along with benefits like medical insurance, retirement plan, and paid time off.

Responsibilities

• Overseeing the integration of different service components.
• Acting as the primary point of contact for stakeholders.
• Establishing KPI and monitoring service delivery.
• Identifying opportunities for process enhancement.
• Assessing risks and developing mitigation strategies.
• Managing resources across service delivery functions.
• Leading response to major incidents and disruptions.
• Preparing and presenting performance reports.
• Facilitating training for delivery teams.

Skills

Strong leadership and team management abilities

Excellent communication and interpersonal skills

Analytical thinking and problem-solving capability

Understanding of IT Service Management (ITSM) frameworks

Ability to work collaboratively across diverse teams

Job description

A leading tech company is seeking an Integrated Service Delivery Manager to oversee seamless service delivery across various functions such as IT, HR, and customer support. Responsibilities include stakeholder management, performance monitoring, and resource optimization. Ideal candidates should demonstrate strong leadership, exceptional communication skills, and a solid understanding of IT Service Management frameworks. This role offers competitive compensation along with benefits like medical insurance, retirement plan, and paid time off.