Global Service Delivery Manager

Optomi; United States; On-site; USD 80,000 - 120,000; Full time

Job summary

A leading IT services organization in the United States is seeking a Service Delivery Manager to oversee client relationships and ensure high-quality service delivery for enterprise customers. The role involves managing SLAs, serving as a trusted advisor, and leading service improvement initiatives. Ideal candidates will have 3–7 years of experience in service delivery and strong client management skills, alongside proficiency in Microsoft Office and Power BI. This full-time position promotes career growth within a collaborative team environment.

Qualifications

• 3–7 years in service delivery or IT account management.
• Ability to build strong client relationships and act as a trusted advisor.
• Understanding of service delivery frameworks (ITIL preferred).
• Broad awareness of enterprise IT domains.
• Comfortable with financials, reporting, and executive presentations.

Responsibilities

• Primary contact for managed services customers, ensuring excellence.
• Oversee SLA/SLO adherence and incident resolution.
• Lead service reviews and quarterly business reviews.
• Partner with various teams for seamless service delivery.
• Analyze customer feedback and propose service improvements.
• Support proposals and financial oversight tied to customers.
• Contribute to the evolution of cloud offerings.

Skills

Service delivery experience

Client relationship management

Understanding of SLA, SLO, KPIs

Financial reporting and presentations

Proficiency in Microsoft Office

Communication skills

Tools

Microsoft Office

Power BI

Job description

A leading IT services organization in the United States is seeking a Service Delivery Manager to oversee client relationships and ensure high-quality service delivery for enterprise customers. The role involves managing SLAs, serving as a trusted advisor, and leading service improvement initiatives. Ideal candidates will have 3–7 years of experience in service delivery and strong client management skills, alongside proficiency in Microsoft Office and Power BI. This full-time position promotes career growth within a collaborative team environment.