IT Managed Services Lead — Client Success & Delivery

Encore Technologies; Cincinnati (OH); Hybrid; USD 95,000 - 105,000; Full time

Job summary

A leading IT managed services provider is seeking a Client Delivery Manager to oversee service delivery and enhance client relationships. This role requires over 5 years of leadership experience in managed services, a strong understanding of IT delivery models, and the ability to build client partnerships. The position is hybrid, offering both in-office and remote work options, with a competitive salary range of $95,000 to $105,000 annually.

Qualifications

• 5+ years of experience leading managed services clients.
• Proven experience in IT managed services leadership.
• In-depth knowledge of IT service delivery models.

Responsibilities

• Provide strategic direction and leadership for the IT Managed Services program.
• Oversee the planning, execution, and delivery of managed services.
• Build and maintain strong relationships with clients.

Skills

Leadership

Client relationship management

Problem-solving

Communication

Financial management

Education

Bachelor’s degree in Information Technology or Business

Job description

A leading IT managed services provider is seeking a Client Delivery Manager to oversee service delivery and enhance client relationships. This role requires over 5 years of leadership experience in managed services, a strong understanding of IT delivery models, and the ability to build client partnerships. The position is hybrid, offering both in-office and remote work options, with a competitive salary range of $95,000 to $105,000 annually.