Customer-Facing Service Delivery Lead - Linux & ITIL

TechDigital Group; United States; On-site; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Service Delivery Manager to oversee high-priority projects and enhance customer experience. This dynamic role involves guiding cross-functional teams in integrating voice and data networks, providing operational support, and developing strong relationships with business leaders. The ideal candidate will have a robust background in IT project management, excellent communication skills, and the ability to prioritize customer needs effectively. Join this innovative firm to drive impactful changes and improve service delivery in a collaborative environment.

Qualifications

• 3+ years of Project or Program Management experience required.
• Excellent communication and presentation skills are essential.

Responsibilities

• Guide high priority cross-functional projects for voice and data network integration.
• Develop communication channels with specified Lines of Business (LOBs).

Skills

Project Management

Data Analysis

Process Improvement

Communication Skills

Customer Experience Management

Technical Consulting

Tools

Microsoft Excel

Microsoft Visio

Microsoft PowerPoint

Smartsheets

Job description

An established industry player is seeking a Service Delivery Manager to oversee high-priority projects and enhance customer experience. This dynamic role involves guiding cross-functional teams in integrating voice and data networks, providing operational support, and developing strong relationships with business leaders. The ideal candidate will have a robust background in IT project management, excellent communication skills, and the ability to prioritize customer needs effectively. Join this innovative firm to drive impactful changes and improve service delivery in a collaborative environment.