Payroll Solutions Specialist: Client Advisory & Tax Support

ADP; Norfolk (VA); On-site; USD 26,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision coverage

Retirement plan with match

Wellness program

Job summary

ADP is hiring a Payroll Solutions Specialist to join our Human Resources Outsourcing team in a fast-paced, metrics-driven call center environment. You will help clients with payroll practices, tax considerations, and product navigation, delivering accurate, friendly responses daily.

The role emphasizes clear client communication, rapport-building, and a strong commitment to service. Expect varied inquiries, robust training, and opportunities for growth within ADP.

Qualifications

• At least two years of experience, OR Military Experience.

Responsibilities

• Respond to client questions regarding our payroll and benefits products and provide navigation support.
• Assist with payroll processing and tax changes, ensuring timely communication to clients.
• Act as a trusted advisor and provide consultative support on product optimization during calls and interactions.
• Support quarter and year-end processing and generate details on needed changes for processing.
• Collaborate with internal teams and vendors to resolve issues and keep clients informed.

Job description

ADP is hiring a Payroll Solutions Specialist to join our Human Resources Outsourcing team in a fast-paced, metrics-driven call center environment. You will help clients with payroll practices, tax considerations, and product navigation, delivering accurate, friendly responses daily.

The role emphasizes clear client communication, rapport-building, and a strong commitment to service. Expect varied inquiries, robust training, and opportunities for growth within ADP.