Client-Focused Payroll Solutions Consultant

apply; Schaumburg (IL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Best-in-class benefits from Day 1

Mentorship opportunities

Volunteer time off

Career growth

Job summary

ADP is hiring a Payroll Solutions Specialist to join our Human Resources Outsourcing team in a high-volume, metrics-driven environment. You will respond to client inquiries about payroll and tax considerations, provide product navigation support, and act as a trusted advisor on process improvements.

The role emphasizes accurate, timely responses, professional client interactions, and collaboration with cross-functional teams to ensure client satisfaction and service quality.

Qualifications

• At least two years of experience in payroll or related roles.
• Military experience is recognized and valued.

Responsibilities

• Respond to client questions regarding payroll and tax matters.
• Provide product navigation and data maintenance support.
• Offer consultative recommendations on product optimization during calls.
• Assist with quarter- and year-end processing and issue resolution.
• Produce and analyze complex reports and coordinate with internal teams.
• Collaborate with internal groups and vendors to resolve client issues and communicate updates.

Skills

Customer service

Communication skills

Team collaboration

Job description

ADP is hiring a Payroll Solutions Specialist to join our Human Resources Outsourcing team in a high-volume, metrics-driven environment. You will respond to client inquiries about payroll and tax considerations, provide product navigation support, and act as a trusted advisor on process improvements.

The role emphasizes accurate, timely responses, professional client interactions, and collaboration with cross-functional teams to ensure client satisfaction and service quality.