Client-Focused IT Support Engineer | On-Site & Remote Help

Wunderhundparks; Town of Texas (WI); On-site; USD 60,000 - 80,000; Full time

Job summary

A technology solutions provider is seeking an IT support engineer to assist with technical support issues. This role involves installing software, diagnosing problems, and maintaining client relationships. The ideal candidate will have a Bachelor's degree in IT or Computer Science and experience in technical support, with excellent troubleshooting and communication skills. This position is based in the United States, particularly in Phoenix, Arizona or Austin, Texas.

Qualifications

• Proven work experience as a technical support engineer.
• Knowledge of web services, API, and IP-based protocols.
• Ability to troubleshoot complex hardware and software issues.

Responsibilities

• Installing and configuring client computer systems.
• Responding to client IT support requests.
• Providing technical support on-site or via remote-access systems.

Skills

Excellent troubleshooting skills

Interpersonal skills

Knowledge of business software

Education

Bachelor’s degree in information technology or computer science

Tools

Scripting languages (Perl, Shell)

Computer hardware and networking systems

Job description

A technology solutions provider is seeking an IT support engineer to assist with technical support issues. This role involves installing software, diagnosing problems, and maintaining client relationships. The ideal candidate will have a Bachelor's degree in IT or Computer Science and experience in technical support, with excellent troubleshooting and communication skills. This position is based in the United States, particularly in Phoenix, Arizona or Austin, Texas.