Onsite Support Desk Engineer

Dega Systems; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

A dynamic IT solutions provider in New York is seeking an Onsite Support Desk Engineer to deliver hands-on technical support at client locations. The role involves troubleshooting Level 2 issues, collaborating with service and project teams, and ensuring seamless operations. Candidates should have over 3 years of IT support experience, proficiency in Windows/macOS, and excellent communication skills. This position offers an opportunity to grow in a fast-paced managed services environment.

Qualifications

• 3+ years of IT support experience in an MSP environment is required.
• Proficiency with Windows/macOS, networking, and business applications is essential.
• Strong troubleshooting skills for diverse technical environments.

Responsibilities

• Provide onsite troubleshooting for technical issues.
• Install and maintain hardware and network infrastructure.
• Assist with deployments and upgrades for IT projects.

Skills

IT support experience

Windows/macOS proficiency

Office 365 knowledge

Strong troubleshooting skills

Experience with Intune

Experience with Autotask

Experience with Ninja

Experience with Addigy

Active Directory experience

Effective communication skills

Job description

Overview

Onsite Support Desk Engineer role to join our team as the primary technical resource for onsite client support and project assistance.

About Us

Dega Systems is a dynamic and fast-growing MSP committed to delivering top-tier IT solutions to our clients. We’re looking for a skilled Onsite Support Desk Engineer to join our team and serve as the primary technical resource for onsite client support and project assistance.

Role Overview

As an Onsite Support Desk Engineer, you’ll be the face of our IT team at client sites, providing hands-on technical support and working closely with our Service Desk and Projects teams. You’ll troubleshoot and resolve Level 2 issues, assist with IT deployments, and ensure seamless technology operations for our clients.

Key Responsibilities

• Provide onsite troubleshooting and resolution for escalated technical issues.
• Install, configure, and maintain hardware, software, and network infrastructure.
• Collaborate with the Service Desk team to resolve tickets efficiently.
• Assist the Projects team with deployments, migrations, and infrastructure upgrades.
• Maintain detailed documentation of onsite visits and solutions.
• Deliver excellent customer service and build strong client relationships.

Qualifications & Skills

• 3+ years of IT support experience, preferably in an MSP environment.
• Proficiency with Windows/macOS, Office 365, networking, and common business applications.
• Strong troubleshooting skills for desktops, servers, and network devices.
• Experience with Intune, Autotask, Ninja, and Addigy.
• Hands-on experience with Active Directory, Azure, and cloud-based solutions.
• Ability to work independently in onsite client environments.
• Excellent communication and customer service skills.
• Valid driver’s license and ability to travel to client sites.