Client-Facing Field IT Engineer

Support Tech LLC; Birmingham (AL); On-site; USD 50,000 - 70,000; Full time

Job summary

A technology support and staffing solutions provider is seeking a proactive Field Support Engineer to deliver exceptional IT support at client sites. This role demands strong technical skills across multiple operating systems like Windows, macOS, and Linux, along with a deep understanding of networking concepts. Responsibilities include on-site support, installation, and troubleshooting. Candidates should hold certifications such as ITIL, CompTIA A+, or similar. Excellent communication and customer service skills are essential.

Qualifications

• Proactive and technically skilled.
• Ability to communicate technical solutions clearly.
• Familiarity with desktop support tasks.

Responsibilities

• Provide on-site technical support for hardware and software.
• Install, configure, and maintain computer systems.
• Troubleshoot software problems including OS and VPNs.

Skills

Strong technical support skills across Windows, macOS, Linux

Deep understanding of computer management practices

Proficiency in computer networking concepts

Experience with ServiceNow or BMC Remedy

Excellent communication skills

Customer service orientation

Ability to troubleshoot software issues

Education

Certifications such as ITIL Foundation, CompTIA A+, Network+, or Security+

Tools

ServiceNow

Jira

BMC Remedy

Job description

A technology support and staffing solutions provider is seeking a proactive Field Support Engineer to deliver exceptional IT support at client sites. This role demands strong technical skills across multiple operating systems like Windows, macOS, and Linux, along with a deep understanding of networking concepts. Responsibilities include on-site support, installation, and troubleshooting. Candidates should hold certifications such as ITIL, CompTIA A+, or similar. Excellent communication and customer service skills are essential.