IT Support Engineer (Full-Time)

Wunderhundparks; Town of Texas (WI); On-site; USD 60,000 - 80,000; Full time

Job summary

A technology solutions provider is seeking an IT support engineer to assist with technical support issues. This role involves installing software, diagnosing problems, and maintaining client relationships. The ideal candidate will have a Bachelor's degree in IT or Computer Science and experience in technical support, with excellent troubleshooting and communication skills. This position is based in the United States, particularly in Phoenix, Arizona or Austin, Texas.

Qualifications

• Proven work experience as a technical support engineer.
• Knowledge of web services, API, and IP-based protocols.
• Ability to troubleshoot complex hardware and software issues.

Responsibilities

• Installing and configuring client computer systems.
• Responding to client IT support requests.
• Providing technical support on-site or via remote-access systems.

Skills

Excellent troubleshooting skills

Interpersonal skills

Knowledge of business software

Education

Bachelor’s degree in information technology or computer science

Tools

Scripting languages (Perl, Shell)

Computer hardware and networking systems

Job description

Overview

Ideal candidates will be based in either Phoenix, Arizona or Austin, Texas. We are seeking skilled IT support engineers to assist with all IT related technical support issues. As an IT support engineer, you will meet with internal clients to determine the nature of the problem, diagnose hardware or software issues, provide effective assistance, and maintain strong customer relationships. You may also be required to install new software applications and train clients on proper application use.

To ensure success as an IT support engineer, you should have in-depth knowledge of business software and hardware systems, excellent troubleshooting skills, and high-level interpersonal skills. Ultimately, a top-class IT support engineer resolves all IT issues quickly and effectively while maintaining a good relationship with the client.

Responsibilities

• Installing and configuring client computer systems.
• Responding to client IT support requests.
• Meeting with clients to diagnose software, networking, or hardware issues.
• Providing technical support on-site or via remote-access systems.
• Offering solutions that meet the needs of the client.
• Repairing hardware malfunctions, software issues, and networking problems.
• Maintaining good client relations.
• Tracking and managing work records.
• Compiling job reports.

Qualifications

• Bachelor’s degree in information technology or computer science.
• Proven work experience as a technical support engineer.
• Knowledge of web services, API, and IP-based protocols.
• Experience with scripting languages such as Perl or Shell.
• Knowledge of computer hardware and networking systems.
• Good interpersonal skills.
• Ability to troubleshoot complex hardware and software issues.
• Excellent written and verbal communication skills.