Client Services Engineer — Hybrid: Remote/Onsite MSP

IT Solutions; Brentwood (TN); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Rich Medical and prescription plans

Dental & Vision

Paid Holidays and Flexible Paid Time Off

401K/401K Roth with Safe Harbor matching

Stock Appreciation Rights

Job summary

A company specializing in IT services is seeking an Engineer for Client Services to provide technical support for clients, triage inquiries, and resolve issues. Ideal candidates possess strong troubleshooting, communication, and organizational skills. The position requires a Bachelor's Degree or equivalent experience, and familiarity with Microsoft technologies such as Windows Server and Active Directory. This role involves working both onsite and from home, with a robust benefits package including medical plans and performance bonuses.

Qualifications

• 3 years in a helpdesk role troubleshooting technical issues.
• 2+ years as a Network Administrator managing network technologies.
• Understanding of Microsoft 365 and Active Directory.

Responsibilities

• Answer technical service calls and create customer tickets.
• Provide troubleshooting and customer service to clients.
• Document issues and maintain communication with project coordinators.

Skills

Troubleshooting skills

Communication skills

Organization

Problem solving

Microsoft 365 knowledge

Education

Bachelor's Degree or equivalent

Tools

Windows Server

Active Directory

Cisco ASA

VMWare ESXi

Job description

A company specializing in IT services is seeking an Engineer for Client Services to provide technical support for clients, triage inquiries, and resolve issues. Ideal candidates possess strong troubleshooting, communication, and organizational skills. The position requires a Bachelor's Degree or equivalent experience, and familiarity with Microsoft technologies such as Windows Server and Active Directory. This role involves working both onsite and from home, with a robust benefits package including medical plans and performance bonuses.