Facility Coordinator: Mon - Fri | 11:30a - 8p

Pleasant Valley Corporation; Ohio; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive earnings

Comprehensive benefits

Positive work environment

Personal recognition

Development opportunities

Career advancement path

Job summary

Pleasant Valley Corporation, based in Medina, OH, seeks a Facility Coordinator for its nationwide client service team. The role focuses on promptly addressing maintenance requests, resolving issues, and ensuring quality delivery through effective vendor management and meticulous documentation.

Onsite schedule is Mon–Fri, 11:30am–8pm, with a clear path for career advancement within Facilities Management. A supportive culture, comprehensive benefits, and development opportunities accompany the

Qualifications

• 1-3 years of related experience in facilities management or similar.
• At least 1 year resolving client issues within facilities management, service business, or customer call center.
• Telephone-based customer service experience is required.
• Strong computer skills including CRM software, data entry, scheduling, and reporting.

Responsibilities

• Respond promptly to client maintenance requests and resolve issues through the work order lifecycle.
• Manage vendors and subcontractors: create work orders, solicit bids, manage service agreements.
• Oversee an average of 50–70 open work orders and close about 5 per day.
• Maintain communication with vendors and customers using PVC Connect and Customer Portal.
• Follow procedures, monitor vendor performance, and ensure timely service delivery.

Skills

Telephone-Based Customer Service

Technical Proficiency

Education

High School Diploma, GED, or College Certificate

Tools

CRM Software

Job description

Facility Coordinator

Join one of the nation's rapidly expanding leaders in Commercial Construction and Facility Management!

PLEASANT VALLEY CORPORATION, a successful and stable, family-owned and operated Commercial Real Estate Firm established in 1976 and headquartered in Medina, Ohio, boasts a dynamic presence across four key divisions: Construction, Facility Management, Property Management, and Real Estate Brokerage. Our comprehensive suite of commercial property services is characterized by effective project management, proactive communication, top-tier workmanship, and cutting-edge solutions.

WE OFFER:

• An exceptional culture and positive work environment
• Competitive earnings
• Comprehensive benefits
• Personal recognition
• Individual development opportunities
• A clear path for career advancement!

Shift
Mon - Fri | 11:30am-8pm

Work Location
Onsite - Medina, OH

Division
Facilities Management

Team
Facilities Management

Reports To
Assistant Emergency Services Manager

Job Purpose

A Facility Coordinator at Pleasant Valley Corporation serves as the primary point of contact for nationwide clients. This role is responsible for addressing and resolving commercial facility-related maintenance issues while ensuring the successful delivery of services to sustain client satisfaction.

Responsibilities

• Client Response and Issue Resolution: Promptly respond to client maintenance requests, assess concerns, and follow established procedures to resolve issues through the work order life cycle.
• Vendor Management: Create work orders, solicit bids, assign service agreements, and manage subcontractors and vendors to address maintenance problems, ensuring quality service delivery.
• Work Order Management: Manage an average of 50 to 70 open work orders concurrently, closing an average of 5 per day.
• Communication and Documentation: Maintain continuous communication with vendors, document progress, and ensure customer satisfaction, using the PVC Connect system and Customer Portal.
• Process Adherence and Performance Monitoring: Follow company guidelines for operating procedures, monitor vendor performance, and resolve outstanding service issues to ensure timely and quality project delivery.

Requirements

• One to three years of related experience and a high school diploma, GED, or college certificate required.
  
• At least one year of experience resolving client issues within a facilities management, service business, or customer call center.
• Telephone-Based Customer Service Skills: Demonstrated success in a telephone-based customer service role.
• Technical Proficiency: Strong computer skills, including experience with CRM software, data entry, scheduling, and reporting.
• Basic knowledge of construction and general trades is a plus.