Client-Focused Banking Associate

JP Morgan Chase; Centennial (CO); On-site; USD 42,000 - 68,000; Full time

Job summary

JP Morgan Chase is seeking an Associate Banker to deliver friendly, client‑focused service in a Chase branch. You will greet clients, help them with routine banking needs, and introduce digital tools to simplify transactions while upholding regulatory standards.

You will build trusted relationships, assist with account openings, and collaborate with the branch team to meet clients’ financial goals. A strong emphasis on concierge‑level service and teamwork defines this role.

Qualifications

• Experience in client service or retail banking.
• Strong communication and empathy.
• Ability to learn banking products quickly.
• Willingness to work with customers in a branch environment.

Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions including using technology self-service options such as Chase Mobile App, Chase.com, and ATMs to meet banking needs.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions—partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Skills

Client service experience

Relationship building

Communications skills

Team collaboration

Education

High school diploma or GED

Job description

JP Morgan Chase is seeking an Associate Banker to deliver friendly, client‑focused service in a Chase branch. You will greet clients, help them with routine banking needs, and introduce digital tools to simplify transactions while upholding regulatory standards.

You will build trusted relationships, assist with account openings, and collaborate with the branch team to meet clients’ financial goals. A strong emphasis on concierge‑level service and teamwork defines this role.