Client Experience Banking Associate

JP Morgan Chase; Greenville (DE); On-site; USD 32,000 - 45,000; Full time

Job summary

JP Morgan Chase is seeking branch team members to deliver exceptional client service in a welcoming environment. You will assist clients with everyday banking needs, open accounts, and educate customers on digital tools.

Collaboration with team members ensures a seamless, caring experience aligned with bank policies. The role emphasizes attentiveness, accuracy, and customer-first engagement in a fast-paced branch setting, with focus on adherence to regulatory requirements and thorough knowledge

Qualifications

• Experience delivering attentive and friendly service to clients.
• Ability to learn products, services, and procedures quickly.

Responsibilities

• Create a welcoming environment by greeting clients, managing lobby traffic, and scheduling meetings.
• Provide account servicing, maintenance, and assist with opening new accounts in compliance with policies and regulations.
• Educate clients on day-to-day banking using technology like Chase Mobile App, Chase.com, and ATMs.
• Build relationships by listening, asking questions, and sharing product knowledge with the team.
• Handle branch operations such as cash devices while following bank policies.

Skills

Client service

Cash handling

Regulatory knowledge

Teamwork

Education

High school diploma or GED

Job description

JP Morgan Chase is seeking branch team members to deliver exceptional client service in a welcoming environment. You will assist clients with everyday banking needs, open accounts, and educate customers on digital tools.

Collaboration with team members ensures a seamless, caring experience aligned with bank policies. The role emphasizes attentiveness, accuracy, and customer-first engagement in a fast-paced branch setting, with focus on adherence to regulatory requirements and thorough knowledge