Client-Centric Banking Associate

JPMorganChase; Traverse City (MI); On-site; USD 42,000 - 62,000; Full time

Job summary

JPMorgan Chase is seeking an Associate Banker to deliver exceptional client experiences in our branch. You will greet clients, facilitate meetings, and guide them through everyday banking using Chase Mobile and online tools with a focus on trust and convenience.

You will open new accounts, perform servicing, and ensure compliance with all banking policies. The role emphasizes relationship building and teamwork to meet clients’ financial goals.

Qualifications

• Client service experience or comparable experience.
• High school diploma or GED equivalent.
• Ability to build trusted relationships with clients.
• Ability to deliver attentive and friendly service.
• Ability to leverage technology solutions for clients.

Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions – partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Skills

Client service experience

Empathy and active listening

Team collaboration

Cash handling

Education

High school diploma or GED equivalent

Job description

JPMorgan Chase is seeking an Associate Banker to deliver exceptional client experiences in our branch. You will greet clients, facilitate meetings, and guide them through everyday banking using Chase Mobile and online tools with a focus on trust and convenience.

You will open new accounts, perform servicing, and ensure compliance with all banking policies. The role emphasizes relationship building and teamwork to meet clients’ financial goals.