Client-Focused Auto Service Advisor

Suburban-Hyundai-of-Tro; Troy (MI); On-site; USD 45,000 - 84,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Suburban Hyundai of Troy in Michigan is seeking a Service Advisor to join our busy service department. You will greet customers, identify and resolve concerns, communicate estimates and timelines, and guide cars through multi-point inspections with accuracy and care.

Ideal candidates have 2+ years in a service-advisor role, strong customer service skills, excellent communication, and a clean driving record with a valid license. We offer competitive pay and comprehensive rewards.

Qualifications

• 2+ years of Service Advisor experience.
• Customer service skills.
• Excellent communication.
• Acceptable driving record and a valid driver’s license in your state of residence.

Responsibilities

• Greet customers in a friendly and professional manner.
• Identify, confirm and offer resolution to customer concerns.
• Communicate with customer what needs to be done, how much it will cost and when service will be complete.
• Assess customer needs by conducting a vehicle walk around.
• Attain agreement from customer for service needs.
• Offer a multi-point inspection.
• Write accurate repair orders
• Provide estimates that are accurate and support upfront pricing guarantee.
• Obtain approval to review findings of multi-point inspection

Skills

Service Advisor experience

Customer service skills

Excellent communication

Clean driving record

Education

High School diploma or equivalent

Job description

Suburban Hyundai of Troy in Michigan is seeking a Service Advisor to join our busy service department. You will greet customers, identify and resolve concerns, communicate estimates and timelines, and guide cars through multi-point inspections with accuracy and care.

Ideal candidates have 2+ years in a service-advisor role, strong customer service skills, excellent communication, and a clean driving record with a valid license. We offer competitive pay and comprehensive rewards.