Service Advisor

Suburban-Hyundai-of-Tro; Troy (MI); On-site; USD 45,000 - 84,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Suburban Hyundai of Troy in Michigan is seeking a Service Advisor to join our busy service department. You will greet customers, identify and resolve concerns, communicate estimates and timelines, and guide cars through multi-point inspections with accuracy and care.

Ideal candidates have 2+ years in a service-advisor role, strong customer service skills, excellent communication, and a clean driving record with a valid license. We offer competitive pay and comprehensive rewards.

Qualifications

• 2+ years of Service Advisor experience.
• Customer service skills.
• Excellent communication.
• Acceptable driving record and a valid driver’s license in your state of residence.

Responsibilities

• Greet customers in a friendly and professional manner.
• Identify, confirm and offer resolution to customer concerns.
• Communicate with customer what needs to be done, how much it will cost and when service will be complete.
• Assess customer needs by conducting a vehicle walk around.
• Attain agreement from customer for service needs.
• Offer a multi-point inspection.
• Write accurate repair orders
• Provide estimates that are accurate and support upfront pricing guarantee.
• Obtain approval to review findings of multi-point inspection

Skills

Service Advisor experience

Customer service skills

Excellent communication

Clean driving record

Education

High School diploma or equivalent

Job description

Dealership:L0425 Suburban Hyundai of TroySuburban Hyundai of TroyHiring: Service AdvisorPay: $4,000-$7,500/monthlySchedule: Discussed during interviewWhy Join Our Team?Are you ready to take your career to the next level?Our supportive management and busy service department can take you there!Apply today and join Hyundai of Troy!What You'll DoGreet customers in a friendly and professional manner.Identify, confirm and offer resolution to customer concerns.Communicate with customer what needs to be done, how much it will cost and when service will be complete.Assess customer needs by conducting a vehicle walk around.Attain agreement from customer for service needs.Offer a multi-point inspection.Write accurate repair ordersProvide estimates that are accurate and support upfront pricing guarantee.Obtain approval to review findings of multi-point inspectionWhat You'll Bring2+ years of Service Advisor experienceCustomer Service SkillsExcellent CommunicationAcceptable driving record and a valid driver's license in your state of residence.Total RewardsWe offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.comAbout UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.