Dynamic Service Advisor — Boost Revenue & Experience

L0428 Suburban Mazda of Troy; Troy (MI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Suburban Mazda of Troy, part of Lithia & Driveway, is hiring a Service Advisor to bridge customers and technicians. You will draft estimates, manage repairs, and write repair orders aligned with customer needs and technician recommendations.

You will present results confidently, maximize customer pay, and maintain CSI and retention metrics while ensuring timely approvals and clear communication. A valid driver's license and a robust customer-service mindset are required.

Qualifications

• Minimum 2 years of Service Advisor experience in a private, franchise, or dealership setting.
• A team player who prioritizes customer experience and satisfaction.
• Process driven, detail-oriented with strong accountability and a sense of urgency.
• Solid automotive service knowledge (technician background is a plus).
• Acceptable driving record and a valid driver's license in your state of residence.

Responsibilities

• Serve as the communicator and liaison between the customer and technician.
• Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
• Write accurate, profitable, and complete repair orders based on both customer needs and technician recommendations.
• Present inspection results with confidence to close work, build value, and maximize customer pay.
• Drive strong customer pay labor per RO and gross performance.
• Control timelines, approvals, and expectations.
• Maintain exceptional CSI, retention, and revenue metrics.

Skills

Service advisor experience

Customer service

Team player

Attention to detail

Accountability

Driver's license

Education

High School diploma or equivalent

Job description

Suburban Mazda of Troy, part of Lithia & Driveway, is hiring a Service Advisor to bridge customers and technicians. You will draft estimates, manage repairs, and write repair orders aligned with customer needs and technician recommendations.

You will present results confidently, maximize customer pay, and maintain CSI and retention metrics while ensuring timely approvals and clear communication. A valid driver's license and a robust customer-service mindset are required.