Automotive Service Advisor: Customer-Focused & Growth

Twin City Hyundai; Alcoa, Northern (TN, KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Generous PTO

401(k) Contributions

Health Insurance

Vision and Dental Insurance

Disability Insurance

Life Insurance & Cancer Policies

Job summary

Twin City Hyundai is seeking a Service Advisor to greet customers, listen to needs, and schedule appointments. You will obtain vehicle information, report symptoms, and help determine maintenance based on age and history.

The role requires detailing labor and parts estimates, updating customers during the day, and clearly explaining all charges on final invoices. This position offers growth in a supportive team environment.

Qualifications

• Requirements include dealership experience and the ability to identify problems quickly.
• Knowledge of automobiles and a proven record of customer satisfaction are essential.
• Past experience as a service advisor or related role is preferred.
• Candidates should be energetic, honest, and eager for a long-term career.
• Strong computer skills and willingness to learn new programs are required.

Responsibilities

• Greet customers promptly and obtain vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend maintenance based on age, mileage and history.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Establish follow-up time and monitor progress of each vehicle.
• Verify that the final invoice reconciles with the repair order and explain work to customers.

Skills

Dealership experience

Problem identification

Automotive knowledge

Customer satisfaction

Service advisor experience

Energetic personality

Long-term career

Integrity

Computer skills

Willingness to learn

Learn new tech

1 year experience

Lifting 50 lbs

Fast-paced environment

Basic computer skills

Positive attitude

High school diploma

Education

High school diploma or equivalent

Job description

Twin City Hyundai is seeking a Service Advisor to greet customers, listen to needs, and schedule appointments. You will obtain vehicle information, report symptoms, and help determine maintenance based on age and history.

The role requires detailing labor and parts estimates, updating customers during the day, and clearly explaining all charges on final invoices. This position offers growth in a supportive team environment.