Service Advisor: Drive Repairs, Revenue & Satisfaction

Suburban Subaru; Troy (MI); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Medical plan

Dental plan

Vision plan

PTO

401(k) plan

Learning Center

Vehicle discounts

Job summary

Suburban Subaru in Troy, MI is hiring Service Advisors to join its high-volume service team. You will act as the critical liaison between customers and technicians, prepare repair orders, and explain estimates and outcomes to customers.

A positive attitude and clear communication are essential to maximize value and customer satisfaction. We offer competitive pay, a full benefits package, and opportunities for growth with Lithia & Driveway's nationwide network.

Qualifications

• Minimum 2 years of Service Advisor experience in a private, franchise, or dealership setting.
• A team player who prioritizes customer experience and satisfaction.
• Process driven, detail-oriented with strong accountability and a sense of urgency.
• Solid automotive service knowledge (technician background is a plus).
• Acceptable driving record and a valid driver's license in your state of residence.

Responsibilities

• Serve as the communicator and liaison between the customer and technician.
• Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
• Write accurate, profitable, and complete repair orders based on both customer needs and technician recommendations.
• Present inspection results with confidence to close work, build value, and maximize customer pay.
• Drive strong customer pay labor per RO and gross performance.
• Control timelines, approvals, and expectations.
• Maintain exceptional CSI, retention, and revenue metrics.

Skills

Service advisory experience

Customer service

Attention to detail

Accountability

Communication

Valid driver's license

Job description

Suburban Subaru in Troy, MI is hiring Service Advisors to join its high-volume service team. You will act as the critical liaison between customers and technicians, prepare repair orders, and explain estimates and outcomes to customers.

A positive attitude and clear communication are essential to maximize value and customer satisfaction. We offer competitive pay, a full benefits package, and opportunities for growth with Lithia & Driveway's nationwide network.