Client-First Relationship Banker

Next Frontier Capital; Avon (CT); On-site; USD 42,000 - 64,000; Full time

Job summary

JPMorgan Chase & Co. in Connecticut seeks an Associate Relationship Banker to welcome clients, offer thoughtful financial solutions, and deliver exceptional service in a branch setting.

You will engage with clients in person and by phone, educate them on Chase digital tools, and build lasting relationships while adhering to bank policies and regulatory requirements. The role emphasizes hospitality, trust, and teamwork within branch operations.

Qualifications

• High school diploma, GED, or foreign equivalent.
• Strong communication skills with clients.
• Ability to resolve client issues with attention to detail.
• Willingness to work branch hours including weekends and evenings.
• Ability to comply with banking policies and training.

Responsibilities

• Put clients first and exceed their expectations - deliver attentive and friendly service, creating a welcoming environment.
• Engage in clear, polite, consultative communication to help clients and build trust – ask questions and listen to understand, anticipate their needs.
• Assist walk-in and scheduled clients, both in person and over the phone, to build lasting relationships, understand financial needs, and tailor product and service recommendations.
• Educate and connect clients to technology solutions such as leveraging the Chase Mobile App, Chase.com, and ATMs to help them with their banking needs whenever, wherever, and however they want.
• Learn products, services, and procedures quickly and accurately to effectively consult with clients about banking solutions, as well as collaborate with and connect them to our team of experts to help with specialized financial needs.
• Adhere to policies, procedures, and regulatory banking requirements.

Skills

Customer service

Communication

Relationship building

Financial knowledge

Multitasking

Education

High school diploma or GED

Job description

JPMorgan Chase & Co. in Connecticut seeks an Associate Relationship Banker to welcome clients, offer thoughtful financial solutions, and deliver exceptional service in a branch setting.

You will engage with clients in person and by phone, educate them on Chase digital tools, and build lasting relationships while adhering to bank policies and regulatory requirements. The role emphasizes hospitality, trust, and teamwork within branch operations.