Client-First Branch Experience Lead

JP Morgan Chase; Town of Cicero (NY); Presencial; USD 25 000 - 30 000; Tempo integral

Resumo da oferta

JP Morgan Chase is hiring a customer service oriented team member to greet clients, manage lobby flow, and support account openings and maintenance. You will educate clients on digital tools and guide them through day-to-day banking needs.

The role emphasizes listening, empathy, and product knowledge while collaborating with branch teammates to deliver a high-quality client experience.

Qualificações

• Client service experience or comparable experience.
• Ability to put clients first and exceed their expectations.
• Ability to engage clients with clear and polite communication.
• Ability to quickly and accurately learn products, services, and procedures.
• Ability to build trusted relationships with clients.
• Ability to collaborate with a team to deliver seamless service.
• High school diploma or GED equivalent.

Responsabilidades

• Create a welcoming environment by greeting clients as they enter the branch and manage lobby traffic.
• Exceed client expectations by providing account servicing, maintenance, and opening new accounts while following policies and procedures.
• Educate clients on day-to-day banking and self-service options like mobile apps, Chase.com, and ATMs.
• Build relationships with clients by listening, asking questions, and sharing product knowledge.
• Perform branch operations including handling cash devices and adhering to bank policies.

Conhecimentos

Client service

Relationship building

Effective communication

Problem resolution

Team player

Learning new products

Cash handling

Formação académica

High school diploma or GED

Descrição da oferta de emprego

JP Morgan Chase is hiring a customer service oriented team member to greet clients, manage lobby flow, and support account openings and maintenance. You will educate clients on digital tools and guide them through day-to-day banking needs.

The role emphasizes listening, empathy, and product knowledge while collaborating with branch teammates to deliver a high-quality client experience.