Customer-First Banking Associate: Tech-Savvy Relationship Builder

JP Morgan Chase; Waxahachie (TX); On-site; USD 32,000 - 48,000; Full time

Job summary

JP Morgan Chase is seeking a customer-focused professional to join a branch team, delivering attentive service and helping clients with everyday banking needs. You will greet clients, manage lobby flow, open accounts, and educate customers on self-service options such as Chase Mobile App and ATMs.

The role emphasizes building trust, listening, and collaborating with colleagues to meet financial goals. You will handle routine branch operations and cash-handling tasks while ensuring compliance

Qualifications

• Experience in client service or similar role.
• High school diploma or GED is required.
• Ability to learn products, services and procedures quickly.
• Cash handling experience preferred.

Responsibilities

• Create a welcoming environment by greeting clients and managing lobby flow with a tablet and check-in process.
• Provide account servicing, maintenance, and assist with opening new accounts while following all policies and procedures.
• Educate clients on day-to-day banking and self-service options like Chase Mobile App, Chase.com, and ATMs.
• Build relationships by listening, asking questions, showing empathy, and sharing product knowledge with branch teammates.
• Perform branch operations including cash devices while adhering to bank policies.

Skills

Client service

Relationship building

Communication

Problem solving

Teamwork

Cash handling

Education

High school diploma or GED

Job description

JP Morgan Chase is seeking a customer-focused professional to join a branch team, delivering attentive service and helping clients with everyday banking needs. You will greet clients, manage lobby flow, open accounts, and educate customers on self-service options such as Chase Mobile App and ATMs.

The role emphasizes building trust, listening, and collaborating with colleagues to meet financial goals. You will handle routine branch operations and cash-handling tasks while ensuring compliance