Client-First Banking Associate

JP Morgan Chase; Lake Charles (LA); On-site; USD 36,000 - 48,000; Full time

Job summary

JP Morgan Chase is seeking a Branch Client Service Associate to greet clients, manage lobby flow, assist with account openings, and educate customers on digital banking tools. The role emphasizes empathetic service, relationship building, and adherence to banking policies.

You will collaborate with the branch team to deliver seamless service, support day-to-day transactions, and help customers achieve their financial goals through knowledgeable guidance.

Qualifications

• Client service experience or comparable experience.
• Ability to put clients first and exceed their expectations.
• Ability to build trusted relationships.
• Ability to engage clients with clear and polite communication.
• Ability to resolve client issues with attention to detail.

Responsibilities

• Create a welcoming environment by greeting clients as they enter the branch and managing lobby traffic.
• Provide account servicing, maintenance, and help with opening new accounts in line with policies.
• Educate clients on day-to-day banking, including digital channels like Chase Mobile App, Chase.com, and ATMs.
• Build relationships through active listening, empathy, and sharing product knowledge.
• Perform branch operations such as cash handling and ATM management following bank procedures.

Education

High school diploma or GED equivalent

Job description

JP Morgan Chase is seeking a Branch Client Service Associate to greet clients, manage lobby flow, assist with account openings, and educate customers on digital banking tools. The role emphasizes empathetic service, relationship building, and adherence to banking policies.

You will collaborate with the branch team to deliver seamless service, support day-to-day transactions, and help customers achieve their financial goals through knowledgeable guidance.