Client Experience Banker

JP Morgan Chase; Spokane (WA); On-site; USD 21,000 - 30,000; Full time

Job summary

JP Morgan Chase is seeking a Branch Associate to deliver welcoming, attentive service to clients entering the branch. You'll check clients in, manage lobby traffic with a tablet, schedule meetings, and support account servicing while complying with policies.

You will help clients with day-to-day banking, use Chase Mobile App and ATMs, and build trusted relationships by listening, asking questions, and providing product knowledge to meet financial goals.

Qualifications

• High school diploma or GED equivalent.
• Strong client-service focus with ability to exceed expectations.
• Ability to greet clients and manage lobby with empathy.
• Ability to learn products, services, and procedures quickly.

Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions – partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Skills

Client service

Relationship building

Communication

Problem resolution

Teamwork

Quick learning

Job description

JP Morgan Chase is seeking a Branch Associate to deliver welcoming, attentive service to clients entering the branch. You'll check clients in, manage lobby traffic with a tablet, schedule meetings, and support account servicing while complying with policies.

You will help clients with day-to-day banking, use Chase Mobile App and ATMs, and build trusted relationships by listening, asking questions, and providing product knowledge to meet financial goals.