Client-Facing Front Desk Concierge

RR Donnelley (RRD); New York (NY); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Parental leave

Tuition assistance

Employee discounts

Job summary

RR Donnelley (RRD) in New York, NY is seeking a professional Receptionist to cover the front desk, greet visitors, and provide general clerical support.

Schedule: Monday–Friday, 8:00am–5:00pm. Responsibilities include answering a multi-line phone, directing calls, welcoming clients, coordinating with staff, handling confidential documents, and ensuring timely completion of tasks while upholding policies.

Qualifications

• High school diploma or equivalent.
• Minimum of two-year receptionist, switchboard or administrative assistant experience required, preferably in a banking, legal or large corporate environment.
• Exceptional customer service skills and ability to communicate with callers, visitors, clients and coworkers.
• Ability to learn in-depth knowledge of the company to handle calls and greet visitors.
• Ability to work in a fast-paced team environment.
• Attention to detail with emphasis on accuracy and quality.
• Intermediate computer skills including Word and Excel.
• Ability to prioritize multiple projects and deadlines.
• Excellent verbal and written communication skills.
• Self-motivated and the ability to multitask.
• Must work well in a team and interact with diverse backgrounds.

Responsibilities

• Answer incoming calls on a multi-line phone system in a cordial, professional and timely manner.
• Greet clients and visitors and notify employees of arrival when necessary.
• Provide high level services to staff, clients and guests.
• Communicate with manager and client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Prioritize workflow.
• Interact with clients in person, over the phone or electronically.
• Adhere to company and client site policies.
• Use equipment and supplies in a cost-efficient manner.

Skills

Customer service

Phone etiquette

Professional communication

Teamwork

Attention to detail

Multitasking

Fast-paced environment

Education

High school diploma

Tools

Microsoft Word

Excel

Phone system

Job description

RR Donnelley (RRD) in New York, NY is seeking a professional Receptionist to cover the front desk, greet visitors, and provide general clerical support.

Schedule: Monday–Friday, 8:00am–5:00pm. Responsibilities include answering a multi-line phone, directing calls, welcoming clients, coordinating with staff, handling confidential documents, and ensuring timely completion of tasks while upholding policies.