Guest Experience Concierge – Front Desk Pro

RRD; New York (NY); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Paid time off

401(k) match

Life insurance

Disability insurance

Tuition assistance

Job summary

RRD is seeking a Receptionist to cover the front desk and provide general clerical support at our New York office. You will greet visitors, route calls on a multi-line system, and assist staff with routine tasks in a fast-paced corporate environment.

This role requires a friendly, professional demeanor, excellent communication skills, and the ability to manage multiple priorities while upholding company policies. Prior experience in banking or large enterprise settings is a plus.

Qualifications

• High school diploma or equivalent required.
• Minimum of two-year receptionist, switchboard or administrative assistant experience.
• Exceptional customer service and communication skills.
• Ability to learn company knowledge and handle calls efficiently.
• Fast-paced team environment ability.
• Intermediate computer skills including Word and Excel.
• Ability to multitask and prioritize multiple projects.

Responsibilities

• Answer incoming calls, received on a multi-line phone system, in a cordial, professional and timely manner. Transfer calls to appropriate individuals.
• Greet clients and visitors to the office with warmth and professionalism. Notify employees of visitor’s arrival when necessary.
• Provide high-level services to staff, clients and guests.
• Communicate with manager and client on job or deadline issues.
• Handle additional projects as assigned. Handle sensitive and/or confidential document and information.
• Communicate with supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Prioritize workflow.
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.

Skills

Customer service

Teamwork

Attention to detail

Communication

Multitasking

Professionalism

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Job description

RRD is seeking a Receptionist to cover the front desk and provide general clerical support at our New York office. You will greet visitors, route calls on a multi-line system, and assist staff with routine tasks in a fast-paced corporate environment.

This role requires a friendly, professional demeanor, excellent communication skills, and the ability to manage multiple priorities while upholding company policies. Prior experience in banking or large enterprise settings is a plus.